When a Gift Needs Attention

Sometimes a gift arrives damaged, wrong, incomplete, or later than the day it was meant for. When that happens, tell us quickly and include your order number, a clear description, and photographs or a short video of the item and the packaging. We will look at what went wrong and offer a sensible remedy, which may be a replacement, a missing part, an exchange, or a refund for the affected item.

Gifts are packed with care, so minor variation in packaging or presentation may occur. If an item is genuinely faulty, missing pieces, mispacked, or not what was confirmed, we will make it right. Please see our Returns and Cancellation Policy for further details.